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Terms & Conditions

Local Pickup

We also offer a pickup service for our Gold Coast customers. Please use the code PICKUP at the checkout and then I will contact you when your order is ready for collection.

PROCESSING TIME

All orders will be dispatched within 3-5 business days. As a small handmade business, we make everything to  order. This allows the time to make any pieces, carefully package and send out all orders. If there are any unexpected delays we will advise you and keep you updated with the status of your order.

DELIVERY

All orders are shipped via Sendle with tracking and signature on delivery. Unfortunately we are unable to ship to P.O boxes or Parcel Lockers. Once your order has been shipped, you will be sent your tracking number via email.

RETURNS / DAMAGED ITEMS

We do not offer a refund or return on ‘change of mind’ purchases, so please choose carefully.

In the event that items are damaged in transit, the entire package will need to be assessed. Please contact us immediately after your package is delivered and do not use or dispose of the products enclosed. We will need photographs of items and also may need the damaged items collected by our courier, or returned to us. Once we receive items back, we will then refund or replace at our discretion. Please note our refund policy is 14 days.
If you fail to collect your parcel from designated collection point and the parcel is sent back to us. You will need to repay for the parcel to be sent out again.  If you fail to repay for postage within 3 business days from us contacting you in regards to us receiving your order back. You will be charged a restocking fee of 20% excluding the postage cost as that has already been paid and used to send the parcel in the first place.  Then you will be refunded the remaining amount of your order via the same payment method you made your order with.

GLITTERED WINE GLASS & WINE

Gift Sets containing alcohol may ONLY be purchased by and delivered to persons over the age of 18. Under the Liquor Act 2007, Gift Sets containing alcohol can only be purchased by someone other than the ultimate receiver and both the purchaser and the ultimate receiver need to be over 18 years of age

EPM Emporium is under the classification in sections 12-14 of the Liquor Act 1992